At Velaire, we stand behind the quality and performance of our products. To ensure customer confidence, we offer a 30-day trial period on all eligible purchases.

The 30-day trial period begins on the date the product is delivered to the customer. During this time, customers are encouraged to use the product under normal conditions to evaluate its functionality and build quality.

If, within the 30-day trial period, the product is found to have manufacturing defects, faults, or performance-related issues, customers may request a return in accordance with this policy.

Eligibility for Returns

• The issue must be related to a defect, fault, or functional problem with the product.
  
• The return request must be submitted within 30 days of delivery.
  
• The product must be returned with all original components and accessories.
  

Return Process

Customers should contact our support team through velaire.uk with a description of the issue. Once the issue is verified, further return instructions will be provided.

Exclusions

• Damage caused by misuse, improper handling, or normal wear and tear may not be covered.
  
• Products returned outside the 30-day trial period are not eligible under this policy.
  

Velaire reserves the right to inspect returned products to confirm eligibility under this trial policy.

For any questions regarding the 30-day trial, please contact our customer support team via info@velaire.uk.