At Velaire, we are committed to delivering products of lasting quality. To reinforce this commitment, we offer a Lifetime Warranty on eligible products purchased directly from velaire.uk.

Warranty Coverage

The Lifetime Warranty covers the product against manufacturing defects, material faults, and workmanship issues that arise during normal and intended use for the lifetime of the product.

If a covered issue occurs, Velaire will, at its discretion:

• Repair the product, or
  
• Replace the product with an equivalent or comparable item.
  

Warranty Eligibility

• The warranty applies only to the original purchaser.
  
• Proof of purchase from velaire.uk is required.
  
• The product must have been used under normal household conditions and in accordance with provided care instructions.
  

Exclusions

This Lifetime Warranty does not cover:

• Damage caused by misuse, improper care, accidents, or modifications
  
• Normal wear and tear over time
  
• Cosmetic changes that do not affect product performance or functionality
  

Warranty Claim Process

To initiate a warranty claim, customers must contact our support team at info@velaire.uk and provide:

• Proof of purchase
  
• A description of the issue
  
• Supporting photos or information, if requested
  

Once the claim is reviewed and approved, further instructions will be provided.

General Terms

• Replacement products do not extend or restart the original warranty period.
  
• Velaire reserves the right to discontinue or modify products while maintaining warranty obligations with suitable alternatives.
  

This warranty is provided in addition to, and does not affect, your statutory rights under applicable consumer protection laws.

For any questions regarding this Lifetime Warranty, please contact us at info@velaire.uk.